Bookings Team Leader

 

BOOKINGS TEAM LEADER

APPLY ONLINE

Responsible to:  Heads of Marketing, Heads of People
Responsible for:  Responsible for the administration of participant, leader and staff bookings.. 
Works with:  WINGS Sub Camp Leaders

WINGS Head of Finance

WINGS Heads of Marketing

WINGS Heads of People
Role purpose and scale: 
  • To be responsible for working with the Marketing and IT team to ensure we have a robust booking process in place for units and volunteers wishing to come to WINGS.
  • This role will involve leading a team to support bookings from units and volunteers prior to WINGS as well as the smooth arrivals process at the event (in conjunction with our partner). 
Key activities of the role:  Specific Responsibilities: 

  • Attendance at regular team meetings and working closely with the Heads of Marketing. 
  • Lead a small team of Booking Support volunteers to fulfil this team’s objectives below. 
  • Manage and maintain the bookings made through our booking system (professionally developed by a 3rd party)
  • Dealing with enquiries from units or volunteers in relation to their booking in a timely manner. 
  • Helping to manage compliance with with data protection rules.
Time Commitment 
  • Your involvement will begin as soon as your appointment has been confirmed and will end with the delivery of the final audited accounts and closure reports. 
  • This role can be shared / partnered with an other person to balance the requirements.
  • As well as attending the WINGS event itself, you will be expected to attend WINGS team meetings, and other meetings and events as required. 
Role requirements  By accepting this role: 

  • You will be required to become a member of the World Association of Girl Guides and Girl Scouts (WAGGGS) or the World Organization of the Scout Movement (WOSM) if not already. 
  • You will be required to hold a current DBS Disclosure through either Girlguiding or The Scout Association UK. 

The appointee must: 

  1. accept the values of Scouting and Guiding 
  2. agree not to promote any beliefs, behaviours or practices that are not compatible with the values of Scouting or Guiding 
  3. agree to work within the policies and rules of both Associations 
  4. have not been convicted of any other offence(s) or subject to disciplinary proceedings relevant to this role 
Person specification  To be successful in this role you will need to demonstrate a number of the following competencies: 

  • Experience in managing data administration for small scale events / small businesses would be useful 
  • Highly organised
  • Good proficiency in MS Office (Excel, in particular). 
  • Excellent written and verbal communication skills. 
Benefits of getting involved  There are many benefits of getting involved in WINGS as a volunteer. These will vary from volunteer to volunteer but might include: 

  • Looks great on your CV 
  • Develop your own skills and gain valuable experience 
  • A great way to support Guiding and Scouting and make a difference to the young people who are attending 
  • Meet new people and make new friends from around the world 
Application and appointment  For additional information or for an initial chat, please email Rob our Head of People – [email protected].

Alternatively please complete the short-form to register your interest.