Bookings Team Leader




Responsible to:  Deputy Camp Leader 
Responsible for:  Responsible for the administration of all participant, leader and staff bookings including the invoicing for fees. 
Works with:  WINGS 2020 Deputy Camp Leader 

WINGS 2020 Head of Finance and Finance team 

Role purpose and scale: 
  • To be responsible for working with the Marketing and IT team to ensure we have a robust booking system in place for units and volunteers wishing to come to WINGS 2010. 
  • To maintain records of all incoming financial transactions for WINGS 2020 in the Zero accounting system, including issuing of invoices. 
  • This role will involve leading a team to support bookings from units and volunteers prior to WINGS 2020 as well as the smooth arrivals process at the event. 
Key activities of the role:  Specific Responsibilities: 

  • Attendance at regular team meetings and working closely with the Deputy Camp Leader, Head of Finance and Head of Marketing and IT. 
  • Lead a small team of Booking Support volunteers to fulfil this team’s objectives below. 
  • Supporting the Head of Marketing and IT with scoping the data requirements. 
  • Manage and maintain the bookings made through the data management system, raising invoices to units and volunteers using the Xero accounting system. 
  • Dealing with enquiries from units or volunteers in relation to their booking in a timely manner. 
  • Ensure compliance with with data protection rules.  
  • Ensure compliance with and monitor controls over the camps fee income.  
  • Managing the process of fee collection, liaising with the Finance team to ensure that overdue fees are collected. 
  • Manage the refund of any fees as agreed appropriate by the Camp Leader / Head of Finance 
  • Other WINGS 2020 related roles as appropriate. 
Time Commitment 
  • Your involvement will begin as soon as your appointment has been confirmed and will end with the delivery of the final audited accounts and closure reports. 
  • As well as attending the WINGS 2020 event itself, you will be expected to attend WINGS 2020 team meetings, and other meetings and events as required. 
Role requirements  By accepting this role: 

  • You will be required to become a member of the World Association of Girl Guides and Girl Scouts (WAGGGS) or the World Organization of the Scout Movement (WOSM) if not already. 
  • You will be required to hold a current DBS Disclosure through either Girlguiding or The Scout Association UK. 

The appointee must: 

  1. accept the values of Scouting and Guiding 
  2. agree not to promote any beliefs, behaviours or practices that are not compatible with the values of Scouting or Guiding 
  3. agree to work within the policies and rules of both Associations 
  4. have not been convicted of any other offence(s) or subject to disciplinary proceedings relevant to this role 
Person specification  To be successful in this role you will need to demonstrate a number of the following competencies: 

  • Experience in managing data administration for small scale events / small businesses would be useful 
  • Highly organised and confident in dealing with high volumes of paperwork. 
  • Good proficiency in MS Office (Excel, in particular). 
  • Experience in the use of accounting software (e.g. Xero, Quickbooks etc) 
  • Excellent written and verbal communication skills. 
Benefits of getting involved  There are many benefits of getting involved in WINGS 2020 as a volunteer. These will vary from volunteer to volunteer but might include: 

  • Looks great on your CV 
  • Develop your own skills and gain valuable experience 
  • A great way to support Guiding and Scouting and make a difference to the young people who are attending 
  • Meet new people and make new friends from around the world 
Application and appointment  This information is provided at 

An online application form is available at 

Shortlisted applicants will be invited to interview at a location in Berkshire. 

For further information email [email protected]